A Business Interface represents a point of access where a business service is made available to the environment.

A Business Interface exposes the functionality of a business service to other business roles or actors. It is often referred to as a channel (telephone, Internet, local office, etc.). The same business service may be exposed through different interfaces.

A Business Interface may be part of a business role or actor through a Composition relationship, and a Business Interface may serve a Business Role.

A Business Interface exposes a Business Service provided by a Business Role or Business Collaboration to its environment. A Business Service may also be exposed through different interfaces.

The name of a Business Interface should preferably be a noun.


Business. Active Structure.


Telephone, Email, Call centre, Web Chat, Help Desk.